Frequently asked questions

What is Vivacom Mobix?

Vivacom Mobix is ​​a service that provides a reliable Internet connection to the villa, home and office via Vivacom's mobile 3G or 4G network.

How can I subscribe to Vivacom Mobix LTE?

You can order Vivacom Mobix in every Vivacom store or through your sales representative.

What do I need to use Mobix LTE?

To get a 4G SIM card of Mobix subscription service from Vivacom, to use a 4G router and to make the necessary settings of the used device.

How do I activate my Mobix service?

All you have to do is turn on your router at the address where you will use the service and follow the steps in the enclosed installation guide.

What is

Internet portal through which you can easily and conveniently manage your Vivacom Mobix LTE service.

Where can I use Mobix LTE?

You can use Vivacom Mobix on the territory of the whole country, where there is no possibility for optical or copper connection.

What is an additional Mobix Plus package and what does it give me?

Mobix Plus is a package providing additional MB at maximum speed to your subscription plan valid until your reporting date. To add additional MB visit the internet portal

What is a relocation?

A relocation or relocation is a change in your current location that allows you to use your device in a location other than your original location. The change of your location can be done through, as you need to pay a one-time fee of BGN 4.90 with VAT. The allowed number of relocations of the service is up to 2 times per reporting period.

What is "authorization to use the service"?

In order to be able to use the Mobix LTE service, you need to activate it at the location you want. To activate your service visit Please do not lock the device in a place where you do not intend to use the service.

I don't have internet connection?

Make sure you have connected your device to the mains and inserted the SIM card correctly. In order to be able to use the service, you must activate it by visiting If the problem persists, please contact Customer Service on 123.

Internet speed is very slow?

A possible reason for the slow speed is the depletion of the MB included in your package at maximum speed. In such cases you have the opportunity to activate an additional package MB - Mobix Plus by visiting the internet portal